Associate Resolutions Specialist, Virtual Card

Company: Softworld Inc
Location: Draper
Posted on: April 2, 2025

Job Description:

Job Title: Associate Resolutions Specialist, Virtual Card

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

Job Location: Draper, Utah 84020

Onsite Requirements:

Possesses excellent organizational and time management skills - must possess ability to prioritize and balance multiple tasks simultaneously
Has proven ability to learn and adapt to new processes and procedures
Experience reviewing, analyzing and resolving medium to highly complex payment processing issues.

Job Description:

This dynamic contributor will regularly interact with customers and vendors to resolve their Virtual Card payment issues.
Will be a Subject Matter Expert that is accountable to resolve issues in a timely and satisfactory manner while creating positive outcomes for the business, our customers, and our vendors.

Skills and Qualifications:

Possesses excellent organizational and time management skills - must possess the ability to prioritize and balance multiple tasks simultaneously.
Has proven ability to learn and adapt to new processes and procedures.
Experience reviewing, analyzing, and resolving medium to highly complex payment processing issues.
Experience partnering with multiple internal teams (such as Collections, Disputes, Virtual Card Delivery, Product, and Engineering) to continually improve processes and procedures.
Exceptional customer service and communication skills.
The ability to cater communication to the appropriate level/channel: team members, cross-functional teams, customers, vendors, and bank partners.
Excellent organizational and time management skills - the candidate must have the ability to prioritize and balance multiple tasks simultaneously.
Experience with Google Suite.

Competencies (Attributes needed to be successful in this role):

Attention to details
Values
Learning Abilities/Tech Savvy
Communication
Team player



** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **

Keywords: Softworld Inc, Draper , Associate Resolutions Specialist, Virtual Card, Other , Draper, Utah